A snapshot, visual representation of your network’s health.
CTRL is fast and efficient way to assess and manage the performance of your service delivery. Through the software dashboard, managers are presented with a visual representation of their network health – across all properties and sites under management.
Current performance issues and outage information is provided in real-time – with the ability to send notifications to customer service staff and field technicians immediately.
CTRL empowers field technicians to respond rapidly. With access to a personal CTRL portal, they can isolate and fix issues independently from ‘go-between’ support staff. With this freedom, technicians can improve response times and drastically reduce incidents of downtime.
The CTRL portal also provides DOCSIS provisioning reports for notifications on cable modern health and usage at subscriber level. As network manager, you can drill down into individual subscriber activity or overall usage by property. Use CTRL to identify bottlenecks or throttle bandwidth to moderate service levels. All usage metrics visualised with complete clarity.
- Clear, visual representation of your network’s health
- Empower field technicians to isolate and fix service outages in rapid time
- Receive real-time alerts for network problems
- DOCSIS provisioning for monitoring modem health at subscriber or property level
- Identify service level bottlenecks fast
- Isolate issues at property level – providing data for service improvement.
CTRL lets you monitor your network’s performance with complete clarity. Respond to issues fast and delight customers with more reliable service experience.
Call or email us for a free trial or demo – and take CTRL over your service today.